Terms of Use
These Terms of Use constitute a legally binding agreement between you and GBL Solutions N.V., a company incorporated under the laws of Curaçao and licensed by the Curaçao Gaming Control Board, governing access to and use of Wild Tokyo Casino by players resident in Australia. By registering an account, depositing funds or placing a wager you confirm you have read, understood and accepted every clause below. If any provision is unacceptable to you, do not proceed.
Language and Interpretation
The controlling language of this agreement is English. Translations into other languages are supplied for convenience only. Simply put, in the event of any discrepancy between the English text and any other language version, the English text prevails and carries full legal force.
Eligibility
Access is limited to individuals aged eighteen or older, or the age of majority in their jurisdiction, whichever is higher. Employees of the operator, its affiliates, suppliers and their immediate family members are excluded from participation in any promotion. Important to consider: interactive wagering services are restricted under the Interactive Gambling Act 2001 (Cth), and it is the player’s own responsibility to determine whether participation is permitted under local law. The operator makes no representation that the service is lawful in every jurisdiction.
Account Registration
One account per person, household, residential address, email, phone number, IP address, payment instrument or device is permitted. Duplicate accounts are closed without notice and any winnings accrued on them are voided. During registration you provide accurate name, date of birth, address, email and phone number and select a currency. Simply put, deliberate submission of false data is a breach of these Terms and grounds for confiscation of the balance and permanent closure.
Verification (KYC)
The operator conducts Know-Your-Customer checks in line with the licence conditions of the Curaçao Gaming Control Board and internal risk controls consistent with AUSTRAC-aligned expectations. Verification is triggered on the first withdrawal request, when payouts approach EUR 2,300 lifetime or EUR 2,000 within twenty-four hours, or on a risk-based basis. The document pack includes a colour copy of a valid passport or driving licence, a two-sided copy of the deposit card with middle six digits and CVV masked, an e-wallet screenshot where relevant, a bank statement showing account number, IBAN, BIC and full address, and a utility bill no older than three months. Simply put, failure to supply the requested documents within thirty calendar days from the request results in forfeiture of winnings and permanent closure of the account.
Deposits
Only personal payment instruments registered in your own name may be used. Third-party deposits are prohibited and any funds received from a third-party source are subject to reversal. Deposits are normally credited instantly; delays should be raised with support. The operator does not accept cash. Important to consider: to prevent money-laundering, a wagering turnover of three times the deposit amount is required on real funds before any withdrawal request is approved. Where turnover is insufficient, the operator may either request completion of the requirement or apply a service fee of up to ten per cent of the withdrawn amount.
Bonuses
Only one bonus offer is available per person, household, address, email, phone number, IP address, card or device. The maximum stake while a bonus is active is AU$8 per spin or round, including bonus buy features. Bonuses must be activated within forty-eight hours of credit and expire five days after activation if the wagering requirement is not met. Simply put, submitting a withdrawal request while a bonus is active voids the bonus and every win derived from it, and only the clean real-money balance is released.
Withdrawals
Withdrawals are processed via the same method used for deposit wherever technically feasible. Up to three simultaneous withdrawal requests may be open on an account. Payouts above EUR 2,000 within twenty-four hours or EUR 2,300 cumulative are withheld until full verification of identity, age and residence is complete. Withdrawal limits per transaction and per period depend on loyalty level: levels 1–2 up to AU$800 per transaction and AU$13,000 per month, levels 3–4 up to AU$1,100 and AU$19,500, levels 5–6 up to AU$1,400 and AU$30,000, levels 7–8 up to AU$1,700 and AU$40,000. Important to note: winnings from no-deposit bonuses are capped at AU$80, from loyalty bonuses at AU$170, and from tournament, shop or level-up bonuses at AU$800.
Prohibited Conduct
The following are grounds for immediate account closure and balance confiscation: use of automated software, bots or artificial intelligence to influence outcomes, collusion with other players, deliberate exploitation of software errors, chargeback abuse, and the practice of postponing bonus rounds or table-game sessions to gain the wagering benefit after the requirement is complete. Simply put, any attempt to game bonus mechanics through timing tricks is treated as fraud.
Refunds and Chargebacks
Refund requests are considered only if lodged within twenty-four hours of the transaction, extended to thirty calendar days where unauthorised access to the account is alleged. Refund is not available if the deposit has already been staked. Bonuses and winnings tied to the deposit are deducted before the refund is calculated. Important to consider: initiating an unjustified chargeback with the card issuer triggers an administrative fee of EUR 50 per verification email sent and, in the absence of contact within six months, the operator may write off the remaining balance.
Dormant Accounts
An account is classified as dormant after six consecutive months without real-money activity. A monthly maintenance fee of EUR 10, or its AUD equivalent, is charged on the first day of each month at 00:00 UTC until the account is reactivated or the balance reaches zero. Bonus funds on dormant accounts are void. After twelve consecutive months of inactivity the operator may close the account and set the remaining positive balance to zero.
Force Majeure
The operator is not liable for failure or delay in performance caused by events beyond reasonable control, including telecommunications outages, power failures, third-party equipment breakdowns, fires, floods, extreme weather, strikes, acts of terrorism and acts of government. Gameplay may be suspended for the duration of the event.
Liability
The service is provided on an “as is” basis. To the maximum extent permitted by law, the operator is not liable for indirect, consequential or incidental loss, loss of profit, loss of data or reputational damage arising from the use or inability to use the platform. Simply put, in every case the aggregate liability is capped at the amount of deposits made by the player during the six months preceding the incident.
Amendments
The operator reserves the right to amend these Terms at any time. Material changes are communicated at least fourteen days before the effective date by email and via an on-site notice. Continued use of the service after the effective date constitutes acceptance of the amended version.
Governing Law and Disputes
These Terms are governed by the laws of Curaçao. Complaints must first be raised with support at [email protected]. Unresolved disputes may be escalated to the Curaçao Gaming Control Board through the complaint channel indicated on the licence footer of the site.
Effective date: upon publication | https://wildtokyo.com.au | [email protected]